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If you have difficulty with your telephone, please try the suggestions below. For
customer service, visit our website at www.vtechphones.com or call
1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377.
My console doesn’t work at all.
Make sure the power cord is securely plugged in.
Make sure you plug the telephone line cord(s) securely and firmly into the
console and the telephone wall jack.
Reset the console. Unplug the electrical power. Wait approximately 15
seconds, then plug it back in. Allow up to one minute for the console to
reset.
Other electronic products such as HAM radios and other DECT phones, can
cause interference with your cordless phone. Try installing your phone as far
away as possible from these types of electronic devices.
You may need to purchase four AA alkaline batteries as backup battery
to make the console work in the event of a power failure. Please refer to
Backup battery installation on page 2 in this user’s manual.
I cannot get a dial tone from the corded handset.
First try all the suggestions mentioned above.
Make sure you plug the handset cord securely and firmly into the handset
jack on the console and the corded handset.
If the previous suggestions do not work, disconnect the console from the
telephone jack and connect to a different telephone. If there is no dial tone
on that telephone either, the problem is in your wiring or local service.
Contact your telephone service provider.
Your line cord might be malfunctioning. Try installing a new line cord.
I cannot dial out.
First try all the suggestions mentioned above.
Make sure you have a dial tone before dialing. The corded handset might
take a second or two to connect the console and produce a dial tone. This is
normal. Wait an extra second before dialing.
Eliminate any background noise. Noise from a television, radio or other
appliances might cause the telephone to not dial out properly. If you cannot
eliminate the background noise, first try muting the corded handset before
dialing, or dialing from another room by a cordless handset with less
background noise.
If the other telephones in your building are having the same problem, contact
your telephone service provider.
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Appendix
Troubleshooting
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