VTech CM18445 - Auto Attendant (AA) Flow Chart

85
Answering system
Auto attendant operation
Auto attendant (AA) flow chart
AA records
message
in general
mailbox
Incoming
call
AA answers and plays
outgoing announcement
Extension
mailbox picks up
the call
Extension
mailbox
records
message
or plays
announcement
Yes
Caller enters another
extension or records
a message in general
mailbox
No
AA calls
extension
Caller dials
extension
number
Caller enters
remote access
code
Answering
system
remote
access
Caller dials
twice
AA plays
user-
recorded
directory
announcement
Caller dials
# twice
No
command
entered
Call ends
AA replays
outgoing
announcement
No command
entered after
the 2nd replay
NOTE: Extension mailbox is not available in cordless headsets or speakerphones.
User picks up
the call
No
Normal call
Yes