Sometimes
the recorded
video is not
smooth
Check your memory card’s performance, it is
recommend to use microSD / microSDHC card
Class 6 or above. Using a memory card with lower
performance may delay the video data writing on the
card and thus affect the video quality.
Cannot
connect to
computer
• Check the connections on the USB cable
between the camera and the computer and
review the appropriate connection procedures in
this manual.
• Turn the master power switch off for 30 seconds.
Turn the master power switch on and connect to
the computer again.
Can’t view the
downloaded
video or photo
les
Check if the downloaded les are in the correct
directory in the Kidizoom
®
Action Cam. Photos
should be put in the DOWNLOAD/PHOTO folder,
videos should be put in the DOWNLOAD/VIDEO
folder in Kidizoom
®
Action Cam when it is
connected to a computer.
Kidizoom
®
Action Cam only supports the below
formats:
Photos in Standard Baseline JPEG and Videos in AVI
(Motion JPEG) created by Kidizoom
®
Action Cam.
TECHNICAL SUPPORT
If you have a problem that cannot be solved by using this manual, we
encourage you to visit us online or contact our Consumer Services
Department with any problems and/or suggestions that you might have.
A support representative will be happy to assist you.
Before requesting support, please be ready to provide or include the
information below:
• The name of your product or model number (the model number is
typically located on the back or bottom of your product).
• The actual problem you are experiencing.
• The actions you took right before the problem started.
Internet: www.vtechkids.com
Phone: 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada:
TROUBLESHOOTING
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