Watts Aerco ProtoNode FPC-N34

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ProtoNode FPC-N34 & FPC-N35 User Manual

APPENDIX E: TROUBLESHOOTING

OMM-0150_B • 5/20/2021 Technical Support • (800) 526-0288 • Mon-Fri, 8 am - 5 pm EST Page 113 of 140

• Step 2: Send Log

o Once the Diagnostic test is complete, a .zip file will be saved on the PC.

o Choose open to launch explorer and have it point directly at the correct folder.

Send the Diagnostic zip file to support@sierramonitor.com

Main Page

default chapter3
- Table of Contents3
- Quick Start Guide6
CHAPTER 1. Introduction7
- Protonode Gateway7
CHAPTER 2. Bacnet/Lonworks Setup for Protonode FPC-N34/FPC-N3511
- Record Identification Data11
- Point Count Capacity and Registers Per Device11
- Configuring Device Communications12
- Set Modbus COM Setting on All of the Devices Connected to the Protonode12
- Set Modbus RTU Node-ID for each of the Devices Attached to the Protonode12
- Selecting the Desired Field Protocol and Enabling Auto-Discovery12
- Selecting Desired Field Protocol12
- Enabling Auto-Discovery (Not Used on BST, WHM or MFC)13
- Manually Selecting Your Equipment14
- BAS Network Settings: MAC Address, Device Instance and Baud Rate14
- Bacnet MS/TP (FPC-N34): Setting the MAC Address for BAS Network14
- Bacnet MS/TP and Bacnet/Ip (FPC-N34): Setting the Device Instance15
- Metasys N2 or Modbus TCP/IP (FPC-N34): Setting the Node-ID16
- Bacnet MS/TP or Modbus RTU (FPC-N34): Setting the Baud Rate for BAS Network16
CHAPTER 3. Interfacing Protonode to Devices17
- Protonode FPC-N34 and FPC-N35 Showing Connection Ports17
- Device Connections to Protonode19
- Biasing the Modbus RS-485 Device Network20
- End of Line Termination Jumper for the Modbus RS-485 Device Network21
- Bacnet MS/TP, Modbus RTU or Metasys N2 (FPC-N34): Wiring Field Port to RS-485 BAS Network22
- Lonworks (FPC-N35): Wiring Field Port to Lonworks Network23
- ACS/BMS II Wiring Connections to Protonode FPC-N34 and FPC-N3523
- Modulex BCM Connections24
- ECS/SP Connections25
- C-MORE Connections25
- AM Series Connections26
- MFC 3000 / 4000 / 5000 / 6000 Connections27
- Power-Up Protonode28
- Auto-Discovery: after Completion - Turn off to Save Configuration29
CHAPTER 4. Bacnet/Ip or Modbus TCP/IP: Change the Protonode IP Address31
- Connect the PC to Protonode Via the Ethernet Port31
- Bacnet/Ip and Modbus TCP/IP: Setting IP Address for Field Network32
CHAPTER 5. Setup Web Server Security35
- Login to the Fieldserver35
- Select the Security Mode37
- HTTPS with Own Trusted TLS Certificate37
- Encryption38
- Lost or Incorrect IP Address39
- Change User Management Settings39
CHAPTER 6. Bacnet MS/TP and Bacnet/Ip: Setting Node_Offset to Assign Specific Device Instances41
CHAPTER 7. How to Start the Installation Over: Clearing Profiles43
CHAPTER 8. Lonworks (FPC-N35): Commissioning Protonode on a Lonworks Network45
- Commissioning Protonode FPC-N35 on a Lonworks Network45
- Instructions for Downloading XIF File from Protonode FPC-N35 Using Browser45
CHAPTER 9. CAS Bacnet Explorer for Validating Protonode in the Field49
- Downloading the CAS Explorer and Requesting an Activation Key49
- CAS Bacnet Setup50
- CAS Bacnet MS/TP Setup50
- CAS Bacnet Bacnet/Ip Setup51
Appendix A: "A" Bank Dip Switch Settings53
Appendix B: Aerco Equipment Monitor and Control Point Definitions57
Appendix B-2: AERCO Electronic Control System (ECS) Point Definitions60
Appendix B-3: AERCO (Modulex) BCM Point Definitions61
Appendix B-4: Water Heater Management System (WHM) and On-Board Boiler Sequencing Technology (BST) Point Definitions63
Appendix B-5: am Series Point Definitions67
Appendix C-1: am Mngr Modbus RTU Mappings to Bacnet MS/TP, Bacnet/Ip, Metasys N2, Modbus TCP/IP and Lonworks71
- Single Node Option71
Appendix C: AERCO EQUIPMENT POINT MAPPINGS71
Appendix C-2: am Dep Modbus RTU Mappings to Bacnet MS/TP, Bacnet/Ip, Metasys N2, Modbus TCP/IP and Lonworks75
Appendix C-3: C-More Modbus RTU Mappings to Bacnet MS/TP, Bacnet/Ip, Metasys N2, Modbus TCP/IP and Lonworks77
Appendix C-4: Modulex Modbus RTU Mappings to Bacnet MS/TP, Bacnet/Ip, Metasys N2, Modbus TCP/IP and Lonworks77
Appendix C-5: ECS/SP Modbus RTU Mappings to Bacnet MS/TP, Bacnet/Ip, Metasys N2, Modbus TCP/IP and Lonworks78
Appendix C-6: ACS/BMSII/BMS Modbus RTU Mappings to Bacnet MS/TP, Bacnet/Ip, Metasys N2, Modbus TCP/IP and Lonworks79
Appendix C-7: MFC LMV5 Points81
Appendix C-8: MFC RWF55 Points86
- Standalone Smartplate EV Points89
Appendix D: EIGHT C-MORE BOILERS/HEATERS and BST/WHM MASTER90
Appendix E-1: Viewing Diagnostic Information109
Appendix E: TROUBLESHOOTING109
Appendix E-2: Check Wiring and Settings110
Appendix E-3: Diagnostic Capture with the Fieldserver Utilities111
Appendix E-4: Bacnet: Setting Network_Number for more than One Protonode on Subnet114
Appendix E-5: LED Diagnostics for Modbus RTU Communications between Protonode and Devices115
Appendix E-6: Passwords116
Appendix F: C-MORE STATUS and FAULT MESSAGES117
Appendix G: CONVERSION EQUATIONS for TEMPERATURE VARIABLES123
Appendix H-1: BCM and BMM Fault Code Conversion Table125
Appendix H: Bcm and Bmm Fault Codes for Modulex E8 Controller125
Appendix H-2: BMM Fault Code Table126
Appendix H-3: BCM Fault Code Table128
Appendix I-1: am Lockout Error Codes Table131
Appendix I: am ERROR, STATE and STATUS TABLES131
Appendix I-2: am Blocking Error Codes Table132
Appendix I-3: am State Parameters Table133
Appendix I-4: am Status Parameters Table133
Appendix I-5: Cascade Connection of am Boiler with Protonode134
Appendix J-1: Specifications137
Appendix J-2: Compliance with UL Regulations137
Appendix J: REFERENCE137
Appendix K: Limited 2 Year Warranty139

Watts Aerco ProtoNode FPC-N34 - Page 113

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