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AFTER SALES SUPPORT
1300 663 907 CUSTOMERCARE@WINPLUS.COM.AU MODEL: HE170703
TROUBLESHOOTING
Models Warping/Curling
• Check the inll % of your GCODE. The higher the inll, the more likely to warp
• Add a brim or raft to your le
Model appears very ‘stringy’
• Ensure that the lament diameter is set to match your lament spool (1.75mm), then try
creating a new GCODE before printing again
• Check you are using the correct temperature for the lament used
Print stopped halfway
• Check that the GCODE le is complete and not corrupt
• Check the original model le
The motor does not stop at the end of axis
• Check that the stop micro switches are aligned with the motor mount and registering.
The print head/bed does not move
• Check the part can be moved by hand when stepper motor is disabled. Clear anything that is
blocking the path
11.2 Connectivity Problems
My 3D Printer isn’t turning on
Check that you have correctly inserted the power cable into the rear of the control box, the power
cord is plugged into the mains outlet and that the control box power switch is on.
MicroSD Card not shown
• Please ensure your microSD card is 32GB or less and formatted as FAT32
• Navigate to SD Card, select unmount SD card, then select mount SD card. Your microSD card
should now appear in the menu.
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