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Action Yes No
Step 1
Check the cable connections.
a. Make sure that the Ethernet or
USB cable is securely
connected to the computer
and the printer.
b. Resend the scan job.
Is the scan job successful?
The problem is solved. Go to step 2.
Step 2
Check the file you want to scan.
a. Make sure that the file name is
not already used in the
destination folder.
b. Make sure that the document
or photo you want to scan is
not open in another
application.
c. Resend the scan job.
Is the scan job successful?
The problem is solved. Go to step 3.
Step 3
a. Make sure that the Append
time stamp or the Overwrite
existing file check box is
selected in the destination
configuration settings.
b. Resend the scan job.
Is the scan job successful?
The problem is solved. Refer to Contacting Customer
Support.
Xerox
®
B225/B235 Multifunction Printer
User Guide
275
Troubleshoot a problem
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