Xerox COLORQUBE 8870 User Manual

Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide
146
Cannot Print to the Printer with a USB Connection
Printing Takes Too Long
Probable Cause Solutions
The USB cable is connected to a hub or adapter. Disconnect the USB cable from the hub or adapter
and connect it directly from the computer to the
printer.
The printer’s USB Port setting is not enabled. Enable the printer’s USB port:
1. On the printer control panel, select Printer Setup
and then press the OK button.
2. Select Connection Setup > OK.
3. Select USB Setup > OK.
4. Select USB Port. If it is set to Off press the OK
button to set it to On.
The wrong kind of cable is being used, or the cable is
too long.
Use an A/B USB 2.0 cable. The length of the USB
cable should not exceed 5 meters (16.4 feet). For
details, see the Installation Guide that came
packaged with your printer.
The USB cable is defective or damaged. Connect the USB cable to another computer that is
working properly and then try to print a document
from that computer. If the document does not print,
the USB cable may be defective or damaged. Replace
the USB cable with one that works.
Probable Cause Solutions
The printer is set to a slower printing mode, for
example, for printing on heavyweight stock or
transparencies.
It takes more time to print on certain types of special
media. Make sure that the media type is set properly
in the driver and at the printer control panel.
The printer is in Power Saver mode. Wait. It takes time for printing to start in when the
printer is coming out of Power Saver mode.
The way the printer was installed on the network may
be an issue.
Determine if a print spooler or a computer sharing
the printer is buffering all print jobs and then
spooling them to the printer; this can slow print
speeds. To test the printer's print speed, print some
internal pages such as the Menu Map. If they print at
the printer's rated speed you may have a network or
printer installation issue.
The print-quality speed is Photo. No action needed. Printing using Photo print-quality
takes longer.
The job is very complex. Wait. No action needed.

Xerox COLORQUBE 8870 Specifications

General

Wi-Fi	-
Network ready	Yes
Security algorithms	HTTPS, SSL/TLS
Print technology	Laser
Maximum resolution	2400 x 2400 DPI
Time to first page (black, normal)	5 s
Print speed (black, normal quality, A4/US Letter)	40 ppm
Maximum duty cycle	120000 pages per month
Recommended duty cycle	15000 pages per month
Page description languages	PCL 5c, PostScript 3
Maximum internal memory	2048 MB
Sound power level (standby)	24 dB
Display	LCD
Certification	EMC Directive 2004/108/EC, FCC Part 15, Class A, Low Voltage Directive 2006/95/EC, RoHS Directive 2002/95/EC
Total input capacity	625 sheets
Total output capacity	350 sheets
Maximum input capacity	2200 sheets
Envelopes sizes	C5, DL
Maximum print size	216 x 356 mm
Media weight (tray 1)	60 - 220
Paper tray media types	Bond paper, Card stock, Coated paper, Envelopes, Glossy paper, Labels, Photo paper, Plain paper, Recycled paper, Transparencies
Paper tray media weight	60 - 220 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Legal (media size), Letter (media size), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Multi-purpose tray media types	Bond paper, Business cards, Envelopes, Greeting cards, Heavyweight paper, Labels, Letterhead, Plain paper, Recycled paper, Transparencies
Maximum ISO A-series paper size	A4
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
USB 2.0 ports quantity	1
Mac operating systems supported	Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard
Server operating systems supported	Windows Server 2003, Windows Server 2008
Windows operating systems supported	Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	107 W
Power consumption (printing)	252 W
Power consumption (PowerSave)	47 W
Package weight	35811 g
Storage temperature (T-T)	-30 - 60 °C
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	10 - 80 %
Depth (imperial)	20.5 \
Width (imperial)	16 \
Height (imperial)	14.5 \
Networking features	Gigabit Ethernet
Networking standards	IEEE 802.1x
Minimum storage drive space	160 GB
Compatible operating systems	HP UX 11, HP UX 11i, Linux, Mac OS 10.5+, Solaris 10, Solaris 9, Windows 2003 Server, Windows 2008 Server, Windows 7, Windows Vista, Windows XP, Windows XP Pro

Weight and Dimensions

Depth	521 mm
Width	406 mm
Height	368 mm
Dimensions (WxDxH)	406 x 521 x 368 mm