Xerox COLORQUBE 8870 User Manual

Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide
164
Print-Quality Problems
This section includes:
• Controlling the Quality of Your Prints on page 164
• Printing the Troubleshooting Print Quality Page on page 164
• Selecting a Print-Quality Mode on page 165
• Adjusting Color on page 166
• Troubleshooting Print-Quality Problems on page 168
• Removing Print Smears on page 172
• Eliminating Light Stripes on page 172
• Substituting an Ink Jet on page 173
Your ColorQube 8570/8870 printer is designed to produce consistently high-quality prints. If you
observe print-quality problems, use the information on these pages to troubleshoot the problem. For
more information, go online to Xerox Support website for your printer at:
• ColorQube 8570 printer: www.xerox.com/office/CQ8570support
• ColorQube 8870 printer: www.xerox.com/office/CQ8870support
CAUTION: The Xerox warranty, service agreement, or Total Satisfaction Guarantee does not cover
damage caused by using unsupported paper, transparencies, or other specialty media. The Total
Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside
these areas; please contact your local representative for details.
Controlling the Quality of Your Prints
Print quality is controlled by the driver print-quality mode, color correction settings, and media type
used. You can change these settings in the printer driver or on the printer control panel.
Note: Driver settings override control panel settings.
Your printer contains built-in utilities to help you diagnose print-quality problems and adjust your
printer’s image quality.
Printing the Troubleshooting Print Quality Page
The Troubleshooting Print Quality page lists common print-quality problems and tips for solving them.
You can print this page from the printer control panel and from CentreWare IS.
To print the Troubleshooting Print Quality page from the printer control panel:
1. Select Troubleshooting and then press the OK button.
2. Select Print Quality Problems > OK.
3. Select Troubleshooting Print Quality Page > OK.

Xerox COLORQUBE 8870 Specifications

General

Wi-Fi	-
Network ready	Yes
Security algorithms	HTTPS, SSL/TLS
Print technology	Laser
Maximum resolution	2400 x 2400 DPI
Time to first page (black, normal)	5 s
Print speed (black, normal quality, A4/US Letter)	40 ppm
Maximum duty cycle	120000 pages per month
Recommended duty cycle	15000 pages per month
Page description languages	PCL 5c, PostScript 3
Maximum internal memory	2048 MB
Sound power level (standby)	24 dB
Display	LCD
Certification	EMC Directive 2004/108/EC, FCC Part 15, Class A, Low Voltage Directive 2006/95/EC, RoHS Directive 2002/95/EC
Total input capacity	625 sheets
Total output capacity	350 sheets
Maximum input capacity	2200 sheets
Envelopes sizes	C5, DL
Maximum print size	216 x 356 mm
Media weight (tray 1)	60 - 220
Paper tray media types	Bond paper, Card stock, Coated paper, Envelopes, Glossy paper, Labels, Photo paper, Plain paper, Recycled paper, Transparencies
Paper tray media weight	60 - 220 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Legal (media size), Letter (media size), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Multi-purpose tray media types	Bond paper, Business cards, Envelopes, Greeting cards, Heavyweight paper, Labels, Letterhead, Plain paper, Recycled paper, Transparencies
Maximum ISO A-series paper size	A4
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
USB 2.0 ports quantity	1
Mac operating systems supported	Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard
Server operating systems supported	Windows Server 2003, Windows Server 2008
Windows operating systems supported	Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	107 W
Power consumption (printing)	252 W
Power consumption (PowerSave)	47 W
Package weight	35811 g
Storage temperature (T-T)	-30 - 60 °C
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	10 - 80 %
Depth (imperial)	20.5 \
Width (imperial)	16 \
Height (imperial)	14.5 \
Networking features	Gigabit Ethernet
Networking standards	IEEE 802.1x
Minimum storage drive space	160 GB
Compatible operating systems	HP UX 11, HP UX 11i, Linux, Mac OS 10.5+, Solaris 10, Solaris 9, Windows 2003 Server, Windows 2008 Server, Windows 7, Windows Vista, Windows XP, Windows XP Pro

Weight and Dimensions

Depth	521 mm
Width	406 mm
Height	368 mm
Dimensions (WxDxH)	406 x 521 x 368 mm