Xerox COLORQUBE 8870 User Manual

Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide
176
PrintingScout Alerts
PrintingScout is a utility installed with your Xerox printer driver. It automatically checks the printer
status when you send a print job. If the printer is unable to print your job, PrintingScout automatically
displays an alert on your computer screen to let you know that the printer needs attention. In the
PrintingScout dialog box, click the alert to view instructions explaining how to fix the problem.
Online Support Assistant
The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help
to solve printer problems. You can find solutions for print-quality problems, media jams, software
installation problems, and more.
To access the Online Support Assistant, go to the Xerox Support website for your printer:
• ColorQube 8570 printer: www.xerox.com/office/CQ8570support
• ColorQube 8870 printer: www.xerox.com/office/CQ8870support
Web Links
Xerox provides several websites that offer additional help for your ColorQube 8570/8870 printer. A set
of Xerox links is installed in your Web browser’s Favorites folder when you install Xerox printer drivers on
your computer. Use the following websites to obtain more information.
ColorQube 8570 Printer
Resource Link
PhaserSMART Technical Support automatically
diagnoses problems on your network printer and
proposes solutions.
www.phasersmart.com
Technical support information for your printer,
includes online Technical Support, Recommended
Media List, Online Support Assistant, driver
downloads, documentation, video tutorials, and
more.
www.xerox.com/office/CQ8570support
Order supplies for your printer. www.xerox.com/office/CQ8570supplies
A resource for tools and information, such as
interactive tutorials, printing templates, helpful
tips, and customized features to meet your
individual needs.
www.xerox.com/office/businessresourcecenter
Local sales and support center. www.xerox.com/office/worldcontacts
Printer registration. www.xerox.com/office/register

Xerox COLORQUBE 8870 Specifications

General

Wi-Fi	-
Network ready	Yes
Security algorithms	HTTPS, SSL/TLS
Print technology	Laser
Maximum resolution	2400 x 2400 DPI
Time to first page (black, normal)	5 s
Print speed (black, normal quality, A4/US Letter)	40 ppm
Maximum duty cycle	120000 pages per month
Recommended duty cycle	15000 pages per month
Page description languages	PCL 5c, PostScript 3
Maximum internal memory	2048 MB
Sound power level (standby)	24 dB
Display	LCD
Certification	EMC Directive 2004/108/EC, FCC Part 15, Class A, Low Voltage Directive 2006/95/EC, RoHS Directive 2002/95/EC
Total input capacity	625 sheets
Total output capacity	350 sheets
Maximum input capacity	2200 sheets
Envelopes sizes	C5, DL
Maximum print size	216 x 356 mm
Media weight (tray 1)	60 - 220
Paper tray media types	Bond paper, Card stock, Coated paper, Envelopes, Glossy paper, Labels, Photo paper, Plain paper, Recycled paper, Transparencies
Paper tray media weight	60 - 220 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Legal (media size), Letter (media size), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Multi-purpose tray media types	Bond paper, Business cards, Envelopes, Greeting cards, Heavyweight paper, Labels, Letterhead, Plain paper, Recycled paper, Transparencies
Maximum ISO A-series paper size	A4
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
USB 2.0 ports quantity	1
Mac operating systems supported	Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard
Server operating systems supported	Windows Server 2003, Windows Server 2008
Windows operating systems supported	Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	107 W
Power consumption (printing)	252 W
Power consumption (PowerSave)	47 W
Package weight	35811 g
Storage temperature (T-T)	-30 - 60 °C
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	10 - 80 %
Depth (imperial)	20.5 \
Width (imperial)	16 \
Height (imperial)	14.5 \
Networking features	Gigabit Ethernet
Networking standards	IEEE 802.1x
Minimum storage drive space	160 GB
Compatible operating systems	HP UX 11, HP UX 11i, Linux, Mac OS 10.5+, Solaris 10, Solaris 9, Windows 2003 Server, Windows 2008 Server, Windows 7, Windows Vista, Windows XP, Windows XP Pro

Weight and Dimensions

Depth	521 mm
Width	406 mm
Height	368 mm
Dimensions (WxDxH)	406 x 521 x 368 mm