Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide
170
Image Prints Too Light or Too Dark
Transparency Images are Too Light or Too Dark
Colors are Off or Wrong
Probable Causes Solutions
The selected print-quality mode is not ideal for the
print job.
Select the print-quality mode that best matches the
print job. For details, see Selecting a Print-Quality
Mode on page 165.
The media type is set incorrectly in the printer driver
or on the printer control panel.
When printing envelopes, labels, heavyweight stock,
or transparencies, specify the appropriate media type
and tray on the printer control panel before sending
the print job from the printer driver.
The selected media is unsupported or is inappropriate
for the print job.
Use Xerox-approved media. For details, see Supported
Paper Sizes and Weights on page 55.
Probable Causes Solutions
The wrong paper type is selected in the driver. Make sure Transparency is selected in the software
application or in the printer driver.
The wrong paper type is selected for the source tray. Verify that the Paper Type for the paper tray loaded
with transparencies set to Transparency.
You are using an unsupported type of transparency. Use only transparencies recommended for your
printer.
Probable Causes Solutions
One or more of the ink loader slots contains the
wrong color.
Check the ink in the ink loader to ensure that each
color is in the correct ink slot. For details, see Adding
Ink on page 127.
The color produced by the system is wrong or differs
from the color that it must match.
• Change the color correction settings. For details,
see Adjusting Color on page 166, and Using
Color Corrections on page 102.
• For more solutions, see the Online Support
Assistant for information about image quality
and color correction.
ColorQube 8570 printer:
www.xerox.com/office/CQ8570support
ColorQube 8870 printer:
www.xerox.com/office/CQ8870support
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General
Weight and Dimensions
