86 I-Class
5.4.3 Possible Problems during an Update
The following is list of possible error messages when downloading:
þ Note: If experiencing trouble when attempting to download the file to the
printer, try the following alternate methods:
1) Use the Download Mode (see Section 5.4.2).
2) Windows
users – try restarting the computer in MS-DOS mode.
3) Use the Datamax Driver by Seagull Scientific™ – Device Setting /
Send File to Printer function.
Application Update Error Messages
Displayed Message Descriptions / Causes / Solutions
The printer detected an error during the
decompression and transfer of file data from
cache storage into the Flash memory. Confirm the
version and retry in Download Mode; however, if
the problem continues call for service.
The printer could not successfully erase Flash
memory. The possible cause is defective Flash
memory. Try the download again; however, if the
problem continues call for service.
The printer could not successfully write the
program into Flash memory. A possible cause is
defective Flash memory. Try the download again;
however, if the problem continues call for service.
Application Firmware downloaded was not
compatible with the printer’s Main PCB. The
firmware used was for a different class model and
not supported by this boot loader version. See
Configuration Level, Section 4.1.5.
The printer detected an error in the download. The
possible causes include:
• An invalid or corrupted file was downloading.
Try saving the file to the host and then
download again.
• A communications error. Recheck cabling and
port setting.
Software level not authorized for this printer (See
Section 4.1.5, Configuration Level/Printer Key.)
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