Troubleshooting
40 Phaser 3010/3040 Printer
User Guide
Overfilling the trays.
Allowing the output tray to overfill.
For a detailed list of supported paper, go to:
Phaser 3010 Printer: www.xerox.com/paper
Phaser 3040 Printer: www.xerox.com/paper
Locating Paper Jams
WARNING: Never touch a labeled area on or near the heat roller in the fuser. You can get burned. If a
sheet of paper is wrapped around the heat roller, do not try to remove it immediately. Switch off the
printer immediately and wait 20 minutes for the fuser to cool. Try to remove the jam after the printer
has cooled. If the error persists, contact your Xerox representative.
CAUTION: Do not attempt to clear any paper jams using tools or instruments. This can permanently
damage the printer.
The following illustration shows where paper jams can occur along the paper path:
1. Output Tray
2. Release Levers
3. Transfer Belt
4. Rear Cover
5. Front Cover
6. Main Tray
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