126 6 Troubleshooting
Deletions on output.
Vertical white streaks appear
on output.
The paper is not appropriate for the printer. Load appropriate paper.
Refer to
• "Supported Paper" (P. 57)
The paper is damp. Load fresh paper.
The print cartridge or feed rolls are not installed correctly.
Correctly install the print cartridge or feed rolls.
The printer's interior may not be clean. Clean the interior of the printer.
Refer to
• " Cleaning the Rib Plate" (P. 169)
Condensation may have formed in the printer.
On the control panel, set the interval that the printer switches to the Sleep mode to
more than 60 minutes, and let the printer stand with its power on. After about an hour,
the condensation disappears due to the heat inside the printer.
Refer to
• "[Sleep Mode]" (P. 97)
The print cartridge or fuser unit is damaged or deteriorated. The print cartridge or fuser
unit may need replacement depending on its condition. Contact your Customer Support
Center or your dealer. Contact your Customer Support Center or your dealer.
White patches appear on output.
Toner scatters around images.
Change the [Paper Type] setting and try printing again. For example, if [Paper Type] is
set to [Heavyweight 1], try changing it to [Heavyweight 2].
Text / output is smeared.
The paper is not appropriate for the printer. Load appropriate paper.
Refer to
• "Supported Paper" (P. 57)
The paper is damp. Load fresh paper.
Condensation may have formed in the printer.
On the control panel, set the interval that the printer switches to the Sleep mode to
more than 60 minutes, and let the printer stand with its power on. After about an hour,
the condensation disappears due to the heat inside the printer.
Refer to
• "[Sleep Mode]" (P. 97)
Symptom Cause/Remedy
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