Xerox VersaLink C405dn

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To obtain more information about your printer, refer to More Information.

Xerox

VersaLink

C405 Color Multifunction Printer

User Guide

227

Troubleshooting

Main Page

Table of Contents3
Safety11
Notices and Safety12
Electrical Safety13
General Guidelines13
Power Cord13
Emergency Power off14
Telephone Line Cord14
Operational Safety15
Operational Guidelines15
Ozone Release15
Printer Location15
Printer Supplies16
Maintenance Safety17
Printer Symbols18
Environmental, Health and Safety Contact Information20
Getting Started21
Parts of the Printer22
Front View22
Duplex Automatic Document Feeder23
Internal Parts25
Rear View26
Control Panel27
Power Options29
Powering on the Printer or Exiting Low-Power or Sleep Mode29
Restarting, Placing in Sleep Mode, or Powering off the Printer30
Accessing the Printer31
Logging in31
Smart Card31
Introduction to Apps32
Information Pages33
Printing Information33
Configuration Report34
The Embedded Web Server35
Accessing the Embedded Web Server35
Finding the IP Address of Your Printer35
Certificates for the Embedded Web Server36
Downloading the Configuration Report from the Embedded Web Server36
Using the Remote Control Panel Feature37
Installation and Setup38
Installation and Setup Overview38
Selecting a Location for the Printer38
Connecting the Printer39
Selecting a Connection Method39
Connecting to a Computer Using USB39
Connecting to a Wired Network40
Connecting to a Wireless Network40
Connecting to a Telephone Line47
Initial Printer Setup47
Configuring Airprint48
Configuring Google Cloud Print49
Installing the Software50
Installing the Print Drivers for a Windows Network Printer50
Installing the Print Drivers for a Windows USB Printer51
Installing the Drivers and Utilities for Macintosh os X51
Operating System Requirements52
Installing Drivers and Utilities for UNIX and Linux54
Installing the Printer as a Web Service on Devices54
More Information56
Customize and Personalize57
Customize and Personalize Overview58
Customizing or Personalizing the Home Screen59
To Hide or Show an App on the Home Screen59
To Rearrange Apps on the Home Screen59
Customizing or Personalizing the Apps60
Customizing or Personalizing the Feature List60
Customizing or Personalizing the Entry Screen60
Saving Presets61
Removing App Customization Using the Control Panel61
Customizing App Default Settings62
Removing Personalizations Using the Embedded Web Server62
Creating and Using 1-Touch Apps63
Creating a 1-Touch App63
Creating a Personal 1-Touch App63
Deleting or Hiding a 1-Touch App64
Using a 1-Touch App64
Xerox ® Apps67
Xerox ® App Gallery68
Xerox App Gallery68
Xerox ® App Gallery Overview68
App Gallery Account68
Logging into Your Xerox ® App Gallery Account69
App Gallery69
Device71
Device Overview71
About71
Supply Status72
Billing and Usage Counters73
Reset to Factory Defaults74
Remote Services74
Address Book75
Address Book Overview75
Editing the Address Book75
Creating and Managing Favorites78
Jobs83
Jobs Overview83
Managing Jobs83
Managing Special Job Types84
Managing Jobs Using the Embedded Web Server87
Copy88
Copy Overview88
Making a Copy88
Copy Workflows90
ID Card Copy97
ID Card Copy Overview97
Copying an ID Card97
Email98
Email Overview98
Sending a Scanned Image in an Email98
Previewing and Building Jobs100
Scan to102
Scan to Overview102
Scanning to an Email Address102
Scanning to a USB Flash Drive103
Scanning to a User Home Folder104
Scan to Desktop105
Scanning to an FTP or SFTP Server105
Scanning to a Shared Folder on a Network Computer106
Scanning Images into an Application on a Connected Computer108
Scanning to a Desktop Computer Using a USB Cable Connection109
Previewing and Building Jobs110
Fax112
Fax Overview112
Sending a Fax114
Fax Workflows114
Server Fax121
Server Fax Overview121
Sending a Server Fax121
Sending a Delayed Server Fax123
Previewing and Building Jobs124
Usb125
USB Overview125
Printing from a USB Flash Drive125
Printing from a USB Flash Drive Already Inserted in the Printer126
Printbyxerox127
Printbyxerox Overview127
Printing with the @Printbyxerox App127
Printing129
Printing Overview130
Selecting Printing Options131
Print Driver Help131
Windows Printing Options131
Macintosh Printing Options133
UNIX and Linux Printing133
Mobile Printing Options135
Printing Features137
Managing Jobs137
Printing Special Job Types138
Selecting Paper Options for Printing139
Scaling139
Printing on both Sides of the Paper139
Print Quality140
Image Options140
Image Shift141
Color Adjustments141
Printing Mirror Images142
Printing Multiple Pages to a Single Sheet142
Printing Booklets142
Using Special143
Printing Watermarks for Windows145
Orientation145
Printing Banner146
Selecting Job Completion Notification for Windows146
Using Custom Paper Sizes147
Printing on Custom Paper Sizes147
Defining Custom Paper Sizes147
Paper and Media149
Supported Paper150
Recommended Media150
Ordering Paper150
General Paper Loading Guidelines150
Paper that Can Damage Your Printer150
Paper Storage Guidelines151
Supported Paper Types and Weights152
Supported Standard Paper Sizes152
Supported Standard Paper Sizes for Automatic 2-Sided Printing153
Supported Paper Types and Weights for Automatic 2-Sided Printing153
Supported Custom Paper Sizes154
Cardstock154
Loading Paper155
Changing Paper Settings155
Loading Paper in Trays 1 and 2155
Loading Paper in the Bypass Tray158
Configuring Trays 1 or 2 for the Paper Length161
Printing on Special Paper162
Envelopes162
Labels166
Maintenance169
General Precautions170
Cleaning the Printer171
Cleaning the Exterior171
Cleaning the Interior173
Adjustments and Maintenance Procedures184
Color Registration184
Performing a Color Calibration184
Performing the Scan Color Consistency Procedure185
Adjusting Paper Registration185
Supplies188
Consumables188
Routine Maintenance Items188
Ordering Supplies188
Toner Cartridges189
Recycling Supplies190
Managing the Printer191
Viewing the Meter Reading191
Printing the Billing Summary Report191
Moving the Printer192
Troubleshooting195
General Troubleshooting196
Printer Does Not Power on196
Printer Resets or Powers off Frequently196
Printer Does Not Print197
Printing Takes too Long198
Document Prints from Wrong Tray199
Automatic 2-Sided Printing Problems199
Printer Is Making Unusual Noises200
Paper Tray will Not Close200
Condensation Has Formed Inside the Printer200
Paper Jams201
Locating Paper Jams201
Minimizing Paper Jams201
Clearing Paper Jams203
Troubleshooting Paper Jams213
Print-Quality Problems216
Controlling Print Quality216
Paper and Media216
Solving Print-Quality Problems217
Copy and Scan Problems223
Fax Problems224
Problems Sending Faxes224
Problems Receiving Faxes225
Getting Help226
Viewing Warning Messages on the Control Panel226
Viewing Current Errors on the Control Panel226
Using the Integrated Troubleshooting Tools226
Online Support Assistant226
Information226
More Information about Your Printer227
A Specifications229
Printer Configurations and Options230
Available Configurations230
Standard Features230
Options and Upgrades231
Physical Specifications232
Weights and Dimensions232
Total Space Requirements233
Clearance Requirements234
Environmental Specifications236
Temperature236
Relative Humidity236
Elevation236
Electrical Specifications237
Power Supply Voltage and Frequency237
Power Consumption237
Recycling Supplies237
Performance Specifications238
Print Speed238
B Regulatory Information239
Basic Regulations240
United States FCC Regulations240
Canada240
Certifications in Europe240
Information240
Germany243
Turkey Rohs Regulation244
Eurasian Economic Community Certification244
Regulatory Information for 2.4-Ghz and 5-Ghz Wireless Network Adapters244
Ozone Release244
Copy Regulations245
United States245
Canada246
Other Countries247
Fax Regulations248
United States248
Canada249
European Union250
New Zealand251
South Africa251
Safety Certification252
Material Safety Data Sheets253
C Recycling and Disposal255
All Countries256
North America257
European Union258
Domestic/Household Environment258
Professional/Business Environment258
Collection and Disposal of Equipment and Batteries259
Battery Symbol Note259
Battery Removal259
Other Countries260
D Apps Features261

Table of Contents

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