Troubleshooting
174 Xerox
®
WorkCentre
®
4265 Multifunction Printer
User Guide
Viewing Fault and Alert Messages on the Control Panel
When a fault condition occurs, a message appears on the control panel to inform you of the problem.
Fault messages warn you about printer conditions that prevent the printer from printing or degrade
printing performance. If more than one fault occurs, only one is displayed on the control panel.
To view a list of the current faults on the control panel:
1. Press Machine Status, then touch the Active Messages tab.
2. Touch the Faults and Alerts menu, then choose an option.
− Faults: This menu shows the fault messages that affect the operation of the printer and their
corresponding fault codes.
− Alerts: This menu shows alert messages regarding the current job status of the printer and the
corresponding alert codes.
Viewing Job Status on the Control Panel
To view current or saved jobs on the control panel:
1. At the control panel, press the Job Status button.
2. To view a list of active jobs, touch Active Jobs.
3. To view a list of personal and secure jobs, touch Personal & Secure Jobs.
4. To view a list of completed jobs, touch Completed Jobs.
Online Support Assistant
The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to
solve your printer problems. You can find solutions for print-quality problems, paper jams, software
installation issues, and more.
To access the Online Support Assistant, go to www.xerox.com/office/WC4265support.
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