Xerox WorkCentre 7225

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Troubleshooting

Xerox

WorkCentre

7220/7220i/7225/7225i Color Multifunction Printer 227

User Guide

Scanner Errors

Probable Causes Solutions

Scanner is not communicating.

Turn off the printer, and check the scanner cable. Wait two minutes

and turn the printer on again.

If the problem is not resolved, contact your Xerox

service

representative.

Main Page

Table of Contents3
Safety11
Notices and Safety12
General Guidelines12
Electrical Safety13
Power Cord13
Emergency Turn off14
Telephone Line Cord14
Laser Safety14
Operational Safety15
Printer Location15
Operational Guidelines15
Printer Supplies16
Ozone Release16
Maintenance Safety17
Printer Symbols18
Environmental, Health, and Safety Contact Information19
Features21
Parts of the Printer22
Left Front View22
Right Rear View23
Telephone and Fax Connection24
Internal Components24
Document Feeder25
Control Panel25
Integrated Office Finisher27
Office Finisher LX27
Wireless Network Adapter28
Information Pages29
Printing the Configuration Report29
Administration Features30
Accessing the Printer30
Xerox ® Centreware ® Internet Services32
Finding the IP Address of the Printer33
Automatic Data Collection33
Billing and Usage Information33
Xerox Connectkey Apps34
More Information35
Welcome Center36
Installation and Setup37
Installation and Setup Overview38
Physically Connecting the Printer to the Network38
Connecting to a Telephone Line38
Turning the Printer on and off39
Initial Printer Setup40
USB Cover41
Optimizing Printer Performance41
Modifying General Settings42
Setting Energy Saver Mode42
Setting the Date and Time at the Control Panel43
Installing the Software44
Operating System Requirements44
Installing Drivers and Utilities for Windows44
Installing Drivers and Utilities for Macintosh os X Version 10.5 and Later45
Installing Drivers and Utilities for UNIX and Linux46
Other Drivers47
Paper and Media49
Supported Paper50
Recommended Media50
Ordering Paper50
General Paper Loading Guidelines50
Paper that Can Damage Your Printer51
Paper Storage Guidelines51
Supported Paper Types and Weights for 1-Sided Printing52
Supported Standard Paper Sizes52
Supported Paper Sizes and Weights for Automatic 2-Sided Printing53
Supported Custom Paper Sizes53
Loading Paper54
Loading Paper in Trays 1-454
Loading Paper in Tray 557
Setting the Guide Locks in the 500-Sheet Adjustable Trays59
Changing Paper Size, Type, and Color60
Changing Paper Size, Type, and Color61
Printing on Special Paper62
Envelopes62
Labels65
Glossy Cardstock68
Transparencies69
Printing71
Printing Overview72
Selecting Printing Options73
Print Driver Help73
Windows Printing Options74
Macintosh Printing Options76
Managing Jobs77
Managing Jobs at the Control Panel77
Managing Secure and Held Print Jobs78
Managing Jobs in Xerox ® Centreware ® Internet Services79
Printing Features80
Printing on both Sides of the Paper80
This Section Includes: Printing on both Sides of the Paper80
Selecting Paper Options for Printing81
Printing Multiple Pages to a Single Sheet81
Printing Booklets82
Using Image Options82
Using Special Pages83
Scaling85
Printing Watermarks86
Printing Mirror Images87
Creating and Saving Custom Sizes87
Selecting Job Completion Notification for Windows88
Printing Special Job Types89
Secure Print89
This Section Includes: Secure Print89
Sample Set91
Delay Print92
Saved Job92
Held Print Jobs95
Releasing Held Print Jobs95
Print from96
Printing from a USB Flash Drive96
Printing from Saved Jobs96
Printing from Mailbox97
Printing from Xerox ® Centreware ® Internet Services97
Copying99
Basic Copying100
Document Glass100
Document Feeder101
Selecting Copy Settings102
Basic Settings103
This Section Includes103
Image Quality Settings107
Layout Settings110
Output Format Settings113
ID Card Copying121
Advanced Copying125
Scanning127
Basic Scanning128
Document Feeder129
Document Glass130
Scanning to a Folder131
Scanning to the Public Folder131
Scanning to a Private Folder132
Creating a Private Folder132
Retrieving Scan Files133
Scanning to Network File Repositories134
Scanning to a Predefined Network File Repository134
Adding a Scan Destination135
Scanning to Your Home Directory136
Setting Scan Options137
Changing the Basic Scan Settings137
Selecting Advanced Settings138
Selecting Layout Adjustments140
Selecting Filing Options141
Building a Scan Job142
Scanning to a USB Flash Drive143
Scanning to an Email Address144
Sending a Scanned Image to an Email Address144
Setting Email Options145
Scanning to a Destination148
Sending a Scanned Image to a Destination148
Scanning to a Computer150
Using One-Touch Scanning151
Faxing153
Configuring the Printer for Faxing154
Basic Faxing155
Document Glass155
Document Feeder156
Sending an Embedded Fax157
Basic Fax Settings158
Selecting Fax Options162
Sending a Server Fax169
Basic Server Fax Settings170
Selecting Server Fax Options172
Sending an Internet Fax175
Basic Internet Fax Settings176
Selecting Internet Fax Options178
Building a Fax Job183
Sending a LAN Fax184
Using the Address Book186
Adding an Individual Entry to the Device Address Book186
Editing an Individual Address Book Entry187
Editing or Deleting Favorites in the Device Address Book187
Maintenance189
General Precautions190
Cleaning the Printer191
Cleaning the Document Glass and Document Cover191
Cleaning the Document Feed Rollers192
Cleaning the Printer Exterior192
Cleaning the Printer Interior193
Routine Maintenance197
Replacing the Toner Cartridges197
Replacing the Waste Toner Container199
Replacing the Drum Cartridges201
Replacing the Transfer Belt Cleaner204
Replacing the Second Bias Transfer Roller206
Resetting Supply Life Counters209
Replacing Staple Cartridges209
Emptying the Hole Punch Waste Container214
Billing and Usage Information216
Ordering Supplies217
Locating the Serial Number217
Consumables217
Routine Maintenance Items217
Other Supplies218
When to Order Supplies218
Viewing Printer Supply Status218
Recycling Supplies218
Moving the Printer219
Troubleshooting221
General Troubleshooting222
Printer Has Two Power Switches222
Restarting the Printer223
Printer Does Not Turn on223
Printer Resets or Turns off Frequently224
Printing Takes too Long224
Document Fails to Print225
Document Prints from Wrong Tray226
Printer Is Making Unusual Noises226
Automatic 2-Sided Printing Problems226
Date and Time Are Incorrect226
Scanner Errors227
Jams228
Clearing Paper Jams229
Clearing Jams at Tray 1229
Clearing Jams at Tray 2231
Clearing Jams at Trays 3-4233
Clearing Jams at Tray 5235
Clearing Jams at Door a237
Clearing Jams at Door D238
Clearing Jams in the Document Feeder239
Clearing Jams in the Integrated Finisher241
Clearing Jams in the Office Finisher LX242
Minimizing Paper Jams243
Troubleshooting Paper Jams245
Clearing Staple Jams248
Xerox ® Workcentre ® 7220/7220I/7225/7225I Color Multifunction Printer249
Clearing Hole Punch Jams253
Print-Quality Problems254
Controlling Print Quality254
Troubleshooting Print-Quality Problems257
Printing the Troubleshooting Print-Quality Pages257
Eliminating the Paper or Media as the Problem257
Isolating the Problem to the Printer or to the Application258
Troubleshooting Print-Quality Problems in the Application, Print Driver, or Print Server258
Troubleshooting Print-Quality Problems in the Printer259
Performing the Print Calibration Procedure259
Print-Quality Problems and Solutions260
Copy and Scan Problems263
Fax Problems264
Problems Sending Faxes264
Problems Receiving Faxes265
Printing Fax Reports266
Getting Help267
Control Panel Messages267
Using the Integrated Troubleshooting Tools268
More Information271
Specifications273
Printer Configurations and Options274
Standard Features274
Available Configurations275
Options and Upgrades275
Physical Specifications276
Base Configuration276
Configuration with Integrated Office Finisher276
Configuration with Office Finisher LX and Booklet Maker276
Clearance Requirements277
Environmental Specifications278
Temperature278
Relative Humidity278
Elevation278
Electrical Specifications279
ENERGY STAR Qualified Product279
Germany - Blue Angel279
Recycling Supplies279
Performance Specifications280
Printing Resolution280
Print Speed280
Environmental, Health, and Safety Contact Information281
Regulatory Information283
Basic Regulations284
United States FCC Regulations284
Canada284
European Union Radio Interference285
European Union Lot 4 Imaging Equipment Agreement Environmental Information285
Germany287
Turkey Rohs Regulation287
Regulatory Information for 2.4 Ghz Wireless Network Adapter287
Ozone Release288
Copy Regulations288
Fax Regulations291
United States291
Canada293
European Union293
New Zealand294
Product Safety Certification295
Material Safety Data Sheets296
Recycling and Disposal297
All Countries298
North America299
European Union300
Domestic/Household Environment300
Professional/Business Environment300
Collection and Disposal of Equipment and Batteries301
Battery Symbol Note301
Battery Removal301
Other Countries302

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