50
Condition Suggested solutions
Image rubs off
the copy easily.
Replace the paper in the tray with paper from
a new package.
In high humidity areas do not leave paper in
the WorkCentre for extended periods of time.
Frequent copy
paper jams.
Fan the stack of paper, then turn it over in the
tray.
Replace paper in paper tray with a fresh
supply.
Check/adjust paper guides.
Ensure that the paper is the proper paper
weight. 20 lb / 80 gsm bond paper is
recommended.
Check for copy paper or pieces of copy paper
remaining in the WorkCentre after a paper
jam has been cleared. (Refer to Clearing the
Paper Path.)
The three trouble
indicators are lit
in the
WorkCentre
diagram.
The machine is in the program mode. Press
the Image Quality key to exit.
Toner yield is
lower than
expected and the
Toner Indicator is
on.
Toner may be lodged in the cartridge.
Remove the toner cartridge. Shake the toner
cartridge and tap along the top of the toner
cartridge over a waste receptacle. Take care
not to touch the exposed toner on the left side
of the cartridge.
Fewer copies
from the Toner
Cartridge than
expected.
Originals contain pictures, solids, or heavy
lines.
Originals are forms, newsletters, books etc.
The WorkCentre is being turned on and off
frequently.
The document cover is being left open while
copies are being made. (Refer to the Toner
Cartridge Yield section.)
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