iv
Servicing Your WorkCentre
In the USA and Canada
Should you be unable to resolve a problem after using the Problem Solving
section of this manual, place a call to the Xerox Customer Support Center
at:
1 – 800 – TEAM – XRX
(1 – 800 – 832 – 6979)
The Customer Support Representative can solve many problems over the
phone. Please have the following information available before calling:
–
The WorkCentre model number: XD _________
(on the control panel)
–
The serial number ________________________
(Located on the back cover of the WorkCentre to the left of the
power supply.)
–
The purchase date from your purchase receipt (required for warranty
service).
–
A description of the problem.
– Status Code (if any) displayed on the control panel.
Ordering Supplies
To order supplies for your WorkCentre, call or visit your local retailer. If
your store does not stock these items, you may call:
Xerox SupplyNet toll free at:
1 – 800 – 822 – 2200
Toner Cartridge – 6R914
Drum Cartridge –13R551
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