XP0100 Enterprise IP Phone Using the Advanced Phone Functions
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Automatic Call Distribution (ACD)
The Phone supports an Automatic Call Distribution (ACD) feature for specific servers.
The ACD feature allows the ACD system to distribute calls from a queue to registered IP
phone users (agents). To use the ACD feature on the phone, the user should
pre-configure a DSS key as ACD key.
To configure an ACD key via web user interface:
1) Click on DSS Keys->Memory Keys.
2) Select the desired DSS key.
3) Select ACD from the pull-down list of Type.
4) Selected a line this functionality will be applied to from the pull-down list of Line.
5) Click Confirm to save the configuration.
Once the user wants to subscribe to a queue (in order to receive incoming calls), the
user presses the ACD key. The LCD screen prompts the user to specify the following
information:
User ID: the phone number(s) used to login into the queue.
Password: the password used to login to the queue.
When ready to receive calls from the server, the phone user logs into a queue and
changes the phone status to “available” manually using the IP phone UI (press the DSS
Key again to enter to the ACD Status page, then select the phone status as Available/
Unavailable). If the phone is set to Available, then the server begins to distribute
calls to this phone.
Zero-sp-touch
You can also press the DSS key which set as the Zero-sp-touch. Then press the DSS key,
the phone will turn to the Zero-sp-touch interface.
To assign the key as Zero-sp-touch via web user interface:
1) Click on DSS Keys->Memory Keys.
2) Select the desired DSS key.
3) Select Zero-sp-touch from the pull-down list of Type.
4) Click Confirm to save the change
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