XC Camera Setup and OSD Guide
Solution: Stop the connection between IP camera and Network, connect up IP camera
to PC separately using a cross over cable, reset IP address according to the proper
operations recommended.
Possible reason 3: IP addresses are in different subnets.
Solution: Check IP address, subnet mask address of the IPC and the settings of
Gateway/router.
Possible reason 4: Physical address of network conflict with IP camera
Solution: Modify the physical address of IP camera.
Possible Reason 5: Web port has been modified
Solution: Contact Network Administrator to obtain related information.
5. The color of images is abnormal (green or other colors).
Sometimes IP camera images cannot display properly this may be your PC Graphics
Cards, the images appears to be green or other colors, then you should run the
program Config.exe (or run C:\windows/ system32\Config.exe)to set the following
parameters of display buffer: auto-detection, used display card memory or system
memory, then reopen IE and connect IP camera.
6. There is no sound while monitoring.
Possible Reason 1: No audio input connection
Solution: Check audio connection of the host PC
Possible Reason 2: The audio option of IP camera is off
Solution: Check audio parameter settings to see if you have opened the audio.
7. Search XC Camera search software cannot find device.
Possible reason: Check your Anti-virus and firewall are set to allow the application to
search.
Solution: Disable the firewall.
8. Image processing doesn’t work properly.
Possible Reason 1: System issue, DirectX function is disabled, which will cause slow
display of images and abnormal color.
Possible Reason 2: Hardware issue, graphics card doesn’t support image acceleration
and hardware zooming functions. (For hardware issue, the only solution is to replace
graphics card)
Solution: Install DirectX image drive, then StartRuninput “Dxdiag”order.
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