Configuring Advanced Features
159
2. Select the desired value from the pull-down list of BLF LED Mode.
3. Click Confirm to accept the change.
To configure a BLF key via phone user interface:
1. Press Menu->Features->DSS Keys->Memory Keys (or Line Keys).
2. Select the desired DSS key.
3. Press or , or the Switch soft key to select BLF from the Type field.
4. Press or , or the Switch soft key to select the desired line from the Account
ID field.
5. Enter the phone number or extension you want to monitor in the Value field.
6. (Optional.) Enter the directed call pickup code in the Extension field.
7. Press the Save soft key to accept the change.
Automatic Call Distribution (ACD) enables organizations to manage a large number of
phone calls on an individual basis. ACD enables the use of IP phones in a call-center
role by automatically distributing incoming calls to available users, or agents. ACD
depends on support from a SIP server. ACD is disabled on the phone by default. You
need to enable it on a per-line basis before logging into the ACD system.
After the IP phone user logs into the ACD system, the server monitors the phone status
and then decides whether to assign an incoming call to the user’s IP phone. When the
phone status is changed to unavailable, the server stops distributing calls to the IP
phone. The IP phone will remain in the unavailable status until the user manually
To Next Page
Loading...
Need help?
General