Yealink T57W

MetroNet -Yealink Desk Phones T54W & T57W User Guide
Version 1.0
10.25.2021
68
Note: If the number of incoming calls is greater than the configured line keys, the line keys will
be used by sequence circulation. Contact your system administrator for more information.
4.7.4 Placing a Call on Public Hold
You can place a call on public hold that any shared line phone can retrieve the held call.
Procedure
The call is held on your phone, and all of the phones registered with a shared line show the
call is in a held
state on the shared line key.
4.7.5 Placing a Call on Private Hold
In the SCA scenario, you can place a call on private hold that only you can retrieve the held call.
The PriHold soft key can be preset by your system administrator, you can also set a line key as
a private hold key manually if the
PriHold soft key is not available on your phone. You need to
configure a private hold key before you place the call on private hold.
Procedure
1. Navigate to Menu > Features > Dsskey.
2. Select the desired line key.
3. Select Key Event from the Type field.
4. Select Private Hold from the Key Type field.
5. (Optional.) Enter the string that will display on the phone screen in the Label field.
6. Select Save.
Tip: By default, you can long press the desired line key to set it.
During a SCA call, press PriHold or Private Hold key on the phone. You may need to press the
More soft key to see the PriHold soft key. Then the call is held on your phone, and the other phones
registered with a shared line show the call is in the busy state on the shared line key. Other users
on the shared line cannot resume your held call.
4.7.6 Retrieving a Held Call on a Shared Line
If you place a call on hold on a shard line, you can resume this call at any time. When the shared
line key shows a call that is in a held state, you can resume the held call remotely from another
user’s phone.
Before You Begin: There is at least one call placed on public hold on the shared line.
Procedure
1. Do one of the following: