YOMANI ML/XR
OWNER MANUAL
48 unrestricted
last updated 3 May 16 document release 2.2 ymn_troubleshooting.fm
Press the reset button with a pointed object and wait for the equipment to
reboot.
Disconnect and reconnect the power supply.
YOMANI XR cannot make PSTN connection
Check that the PSTN cable is connected to the PSTN interface.
Check that the PSTN cable is connected to the PSTN outlet.
Check that the correct telephone numbers have been entered.
Check the PSTN line. If it is not working, contact the telecom company to
check the status of the line.
Make sure that no other devices attached to the same telecom media are
interfering with the communication of the terminal.
Make sure that the system that your terminal is trying to call is operational.
YOMANI XR cannot make 2G/3G/WiFi/Bluetooth connection
Check that the antenna is connected to the interface board.
For 2G/3G, make sure that there is enough coverage; this may be indicated in
the status bar on the display.
For WiFi/Bluetooth, make sure all components of the network are operational.
The connection status may be indicated in the status bar on the display.
YOMANI cannot read cards
Make sure you swipe or insert the card correctly.
Check the card for damage, and try another card to determine whether or not
the problem is caused by a defective card.
Clean the card readers with a cleaning card.
If your payment application allows it, try to complete the transaction manually
using the keypad instead of the card reader. After the manual transaction has
been completed, contact your vendor to have your terminal repaired or
replaced.
Printer does not work
Open the printer cover and check whether there is enough paper.
Check that the rubber roller on the inside of the printer cover is present and
correctly put in place.
Check that the printer cover is properly closed.
Check that the paper is inserted correctly.
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