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Problem: I cannot access the Internet. My Power light is on, my Downstream
and Upstream lights are on or blinking, and my Online light is on.
Solution:
If you are using your computer’s Ethernet port, check that there is a
good connection between your computer and the modem/router’s
Ethernet port. Check that the light for that port is on or flashing.
If you are using wireless, check that your wireless connection is
functioning correctly. Check the section below, “I am having trouble
connecting my computer or other device wirelessly to the Cable
Modem/Router.”
Problem: I cannot access the Internet. My Power light is on, and my
Downstream and Upstream lights are on or blinking. My Online light
won’t stay on.
Solution:
Check to see that your cable TV is working. If it isn’t, contact your
cable service provider. There may be a bad connection to the cable to
your home or location.
Check with your cable service provider to make sure that your cable
data service is available and running.
In some cases, the cable signal may be weak or noisy. If possible, see
if the cable modem/router works better when it’s connected as near
as possible to where the coaxial cable comes into your home.
If you have a splitter between the cable modem/router and the wall,
remove the splitter and connect the cable modem/router directly to
the wall. A splitter is a small device that has a single coax cable on
one side and 2 coax cables on the other side. If this fixes the problem,
you may need to get a better splitter.
If the problem persists, you may need to ask your cable service
provider to check the signal quality on your cable connection.
Problem: I am having trouble connecting my computer or other device
w
irelessly to the Cable Modem/Router.
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