Chapter 25 Troubleshooting
P-79X Series User’s Guide
235
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and Section 1.4 on page 16.
2 Make sure you entered your ISP account information correctly in the wizard. These fields are case-
sensitive, so make sure [Caps Lock] is not on.
3 Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.
4 If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the P-79X), but my
Internet connection is not available anymore.
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and Section 1.4 on page 16.
2 Turn the P-79X off and on.
3 If the problem continues, contact your ISP.
The Internet connection is slow or intermittent.
1 There might be a lot of traffic on the network. Look at the LEDs, and check Section 1.4 on page 16.
If the P-79X is sending or receiving a lot of information, try closing some programs that use the
Internet, especially peer-to-peer applications.
2 Turn the P-79X off and on.
3 If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
• Check the settings for QoS. If it is disabled, you might consider activating it. If it is enabled, you
might consider raising or lowering the priority for some applications.
25.4 Network Connections
My network cannot be connected. How can I check the Internet connection status?
1 Check the LEDs on the P-79X for the following situations:
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