28
14.
Troubleshooting
14.1 Quick Tips
This section outlines common issues you may encounter and provides a sequence to restart your
device and network:
1. Turn off the modem and unplug the power cord.
2. Plug the power cord back in and turn on the modem. Wait two minutes for the modem's LED to
become steady.
3. Wait for the device's upper deck main LED to show a steady breathing pattern.
14. 2 Frequently Asked Questions (FAQs)
14.2.1 What can I do if I forget my wireless password?
• Connect to the T7c router via Ethernet cable LAN.
• Visit device portal http://acer-connect.com and login admin.
• Go to Wi-Fi -> Basic settings/Retrieve or reset the Wi-Fi passwords.
14.2.2 What can I do if I forget the router’s web portal admin password?
Reset the device by pressing and holding the reset button until the LED starts blinking white. Once
the device restores to factory settings, log in to the web admin portal using the admin password
found on the label at the bottom of the device.
Note 1: The web admin will be locked after five incorrect password attempts. To unlock it, reboot the
device.
Note 2: After resetting, set up the device's internet connection and change the admin password.
Note 3: If you have bound the device using the Predator Connect mobile app, remember to unbind it
after the factory reset.
14.2.3 What can I do if I can’t log into the router’s web admin portal?
Please follow the steps below to check on your client’s device.
• Check whether the client-allocated IP and DNS server IPs both are with the same subnet
and gateway.
• Clean the browser cookies or use private/Incognito mode to access the router admin.
14.2.4 What can I do if I can’t surf the internet even though the configuration is
finished?
Please follow the step below to check on your T7c router:
• Login to the web admin portal dashboard to check Internet status.
• Continuingly, if the Internet status is up and connect. Go to the WAN setting, manually
configure the DNS server using the below IP and apply:
Primary DNS server: 8.8.8.8
Secondary DNS server: 8.8.4.4
• If the issue is still there, please restart the modem and router accordingly.
To Next Page
Loading...
