Air Weigh BinMaxx - Procedure For Warranty Claims

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Procedure For Warranty Claims
ALLcustomersshouldrstcontactAir-WeighCustomerSupport
Department at (888) 459-3247 for questions regarding the use, operation,
repair or return of any Air-Weigh product.
In the event Air-Weigh requests to examine the product prior to disposition
OR for repair or replacement, Air-Weigh requires a Return Material
Authorization (RMA) number be issued before the item is returned.
Customer Support will issue the RMA number. Reference this RMA
number in all correspondence.
Claimed items shall be shipped freight pre-paid to:
Air-Weigh
Customer Support Department
1720 Willow Creek Circle, Suite 510
Eugene, Oregon 97402, USA
The Air-Weigh RMA number must appear on the outside of the return
packaging.
Air-Weigh shall examine returned material within 30 days after receipt,
or sooner if mutually agreed upon. If Air-Weigh determines that the part
or assembly was defective in material or workmanship and within the
warranty period, Air-Weigh will repair or replace the part or assembly and
return freight pre-paid. In the event Air-Weigh determines that the part
or assembly cannot be repaired or replaced and is within the warranty
period, a credit not to exceed the purchase price will be issued to the Air-
Weigh customer.
For our customers using purchase orders Air-Weigh will process a credit
memo and notify the customer by email or fax. The customer will process
a corresponding debit memo and notify Air-Weigh accordingly.
If the part or assembly received by Air-Weigh does not meet the
requirements of the warranty program set forth above, at the Air-Weigh
customer’s request the part or assembly will either be discarded, returned
freight collect, or repaired or replaced at the Air-Weigh customer’s
expense and returned freight collect.
Procedure for Warranty Claims