Customer Services
Warranty, Commissioning & Maintenance
As standard, Airedale guarantees all non consumable parts only for a period of 12 months, variations tailored to suit
product and application are also available; please contact Airedale for full terms and details.
To further protect your investment in Airedale products, Airedale can provide full commissioning services,
comprehensive maintenance packages and service cover 24 hours a day, 365 days a year (UK mainland).
For a free quotation contact Airedale or your local Sales Engineer.
All Airedale products are designed in accordance with EU Directives regarding prevention of build up of water,
associated with the risk of contaminants such as Legionella.
For effective prevention of such risk it is necessary that the equipment is maintained in accordance with Airedale
recommendations.
SafeCool
In addition to commissioning, a 24 hour, 7 days a week on-call service is available throughout the year to UK mainland
sites. This service will enable customers to contact a duty engineer outside normal working hours and receive
assistance over the telephone. The duty engineer can, if necessary, attend site, usually within 24 hours or less.
Full details will be forwarded on acceptance of the maintenance agreement.
CAUTION
Warranty cover is not a substitute for maintenance. Warranty cover is conditional to maintenance being carried out
in accordance with the recommendations provided during the warranty period. Failure to have the maintenance
procedures carried out will invalidate the warranty and any liabilities by Airedale International Air Conditioning Ltd.
Spares
A spares list for 1, 3 and 5 years will be supplied with every unit and is also available from our Spares department on
request.
Training
As well as our comprehensive range of products, Airedale offers a modular range of Refrigeration and Air Conditioning
Training courses, for further information please contact Airedale.
Customer Services
For further assistance, please e-mail: enquiries@airedale.com or telephone:
UK Sales Enquiries + 44 (0) 113 239 1000 enquiries@airedale.com
International Enquiries + 44 (0) 113 239 1000 enquiries@airedale.com
Spares Hot Line + 44 (0) 113 238 7878 spares@airedale.com
Airedale Service + 44 (0) 113 239 1000 service@airedale.com
Technical Support + 44 (0) 113 239 1000 tech.support@airedale.com
Training Enquiries + 44 (0) 113 239 1000 marketing@airedale.com
For information, visit us at our web site: www.airedale.com
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