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Alcatel-Lucent OmniTouch Contact Center - Page 14

Alcatel-Lucent OmniTouch Contact Center
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___change-end___
Note 1:
This password request is required or not according to the system management.
2. Enter your password.
The following screen is displayed:
___change-begin___
___change-end___
3. Enter either:
the assigned group number (PG number), or
press the "List" softkey, then select the group number that you want to join.
The following screen is displayed:
___change-begin___
___change-end___
press the "Apply" softkey.
Note 2:
It is possible to activate the headset if this function is available on your set (see Activating Headset
Function on Logon ).
Results: Once the "LogOn" procedure has been accepted, the display screens depend on the
agent state:
- Agent assigned and available in an open group:
___change-begin___
___change-end___
- Agent assigned and unavailable for an open group:
___change-begin___
Chapter
2
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2-4
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