Alcatel-Lucent OmniTouch Contact Center - Information on Queued Calls

Softkeys Use this function to:
CallBk prompt the supervisor to call you back
- If the supervisor is in idle state, the supervisor set is rung and the following screen is
displayed:
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Softkeys Use this function to:
CallBk prompt the supervisor to call you back
Ls Int speak on the loadspeaker of the set call (set busy or not)
- When the supervisor off-hooks, the following screen is displayed:
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Softkeys Use this function to:
Enquir make two calls (consultation call)
Record leave a message for the supervisor.
Qinfo display the calls waiting in a group
3.7 Information on Queued Calls
Role: This function lets you display information about Contact Center Distribution calls waiting
in queues serviced by the group in which you are assigned.
Prerequisites: This function is accessible if your set is in "Idle", "WrapUp" or "Pause between
calls" states.
Procedure:
- The set is in Idle set.
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