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Alcatel-Lucent OmniTouch Contact Center - Temporary Unavailability

Alcatel-Lucent OmniTouch Contact Center
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LED green flash-
ing
at least, one message (voice or text) and/or one callback request
queued on your set
LED off no message and/or one callback request queued on your set, no call
queued and no queue is saturated
3.4 Temporary Unavailability
Role: This function makes you unavailable temporarily for the group.
Prerequisites: This function is accessible if your set is in "Idle", "Wrap-up" or "Pause between
calls" state.
Before the "Unavailability" procedure, the set, in Idle state for example, is as follow:
___change-begin___
___change-end___
Procedure:
1. Press the "Unavbl" softkey.
___change-begin___
___change-end___
Note:
Each of these softkeys represents a type of temporary unavailability taken into account at statistics
level. There are 9 different unavailability types.
2. Press the softkey that corresponds to the type of unavailability that you want your set to
assume.
Results: Once the "Unavailability" procedure has been accepted, the following screen is
displayed:
___change-begin___
* 
   !" #$        
3-3

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