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Alcatel-Lucent OmniTouch Contact Center - Default Chapter; Table of Contents

Alcatel-Lucent OmniTouch Contact Center
52 pages
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Chapter 1
General
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Overview .................................................................................................... 1.1
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Using Function and Navigation Keys ............................................. 1.1
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Using Softkeys ........................................................................................ 1.2
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Using Programmable Keys ................................................................. 1.2
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LED symbols ............................................................................................ 1.3
Chapter 2
Set Log On
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Overview .................................................................................................... 2.1
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Logon without Identification (Fixed Agent) .................................. 2.1
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Ordinary Agent ..............................................................................................2.1
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Self-Assignable Agent ...................................................................................2.3
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Logon with Identification (Mobile Agent) ...................................... 2.5
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Activating Headset Function on Logon ......................................... 2.6
Chapter 3
Idle Set
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