FREE number of agents free in the group.
BUSY number of agents busy in the group.
UNAV number of unavailable agents for the group.
To exit from the "Qinfo" procedure, press the "Cancel" softkey or wait for the end of the timer.
The set returns to the previous phase (Idle, WrapUp or Pause).
3.8 Agent Welcome Guide
Role: This function allows you to program an agent welcome guide on your set. This guide will
be broadcast to external CC callers when your set is off hooked.
Prerequisites: The set is in Idle state.
Press the navigation key (right arrow). The following screen is displayed:
___change-begin___
___change-end___
Procedure: Press the "PresGd" softkey.
Results: Once the "Welcome Guide" procedure has been accepted, the following screen is
displayed:
___change-begin___
___change-end___
Softkeys Use this function to:
Record record the message(s) making up the agent welcome guide
Downld select the VG file for you agent welcome guide
Apply or,
Deval.
confirm the broadcast of the agent welcome guide to external callers
stop the broadcast of the agent welcome guide to external callers
Listen hear the agent welcome guide activated on your set
3.9 Activating/Deactivating ISM Skills
*
!" #$
3-9
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