Alcatel-Lucent OmniTouch Contact Center - Chapter 2; Overview; Logon Without Identification (Fixed Agent); Ordinary Agent

2.1 Overview
The LogOn procedure will depend on the type of agent:
- Fixed agent: agent who is associated to a specific set and can only log on this set.
- Mobile agent: agent who is not associated to a specific set and can log on to any set not
associated to another agent.
There are two ways that an agent can log on to the system:
- Ordinary agent: agent who is automatically assigned to a group after logging on.
- Self-assignable agent: agent who can select a group from a list after logging on.
2.2 Logon without Identification (Fixed Agent)
2.2.1 Ordinary Agent
Role: This function lets you log on as an agent.
Prerequisites: This function is accessible if your set is idle, declared "Authorized phone set "
and associated with an agent number.
___change-begin___
___change-end___
Note 1:
The "LogOn" softkey is position 5.
Procedure:
1. Press the "LogOn" softkey. The following screen is displayed:
___change-begin___
___change-end___
2. Enter your password.
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