current context.
- Programmable keys: These key functions are pre-defined by the system management
and can be selected by keys.
These programmable keys are also accessible on additional key modules (20-key or
40-key module). They are used to increase the number of programmable keys usable on
the set.
- Navigation keys: Navigation arrows (keys) are used to make selections in the functions
display.
Selections are made using the arrow keys to move up or down, left or right within the
functions display.
1.3 Using Softkeys
Softkeys are associated with various dynamic (context-sensitive) labels that appear on the
screen. You first select a dynamic label using the navigation arrows and then press the
associated softkey to make the final selection. Each dynamic label is associated with a
particular function.
Softkey Dynamic Labels
Label Use this functions to:
Unavbl unavailable for group (agent is still available to receive internal or ex-
ternal personal calls)
WrapUp perform off-line tasks (agent is not available for new calls)
Superv contact the supervisor
Qinfo check queue status
LogOff log out of system - leave group
LogOn log on to the system - join group
AgInfo display Business information of CC set
Privat display Business information of private set
PresGd manage welcome guide message
ACRMng activate/deactivate the ISM skills in the context of the ACR application
The softkeys access depends on the display status (current state of the set).
1.4 Using Programmable Keys
Programmable keys are pre-programmed to provide quick access to CC functions.
The functions associated with these keys are configured by the administrator to operate within
calls system management.
The programmable functions are shown in the following table:
Programmable
Keys
Use this functions to:
Headset turn headset function on/off
Fwd enable/disable general forwarding of any pilot
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