1.1 Overview
This guide presents the Alcatel-Lucent OmniTouch Contact Center - Standard Edition features
for Alcatel-Lucent Reflexes sets (4035) and e-Reflexes sets (4037).
All the functions described in this guide apply an agent:
- Logged on to the CC application
- Present in a active group
- With a CC phone set
This guide describes the display screens for the Reflexes 4035 set.
For the functions displayed on screen and not described in this guide, refer to the "Business"
guides.
1.2 Using Function and Navigation Keys
Agents use three types of phone keys to perform typical CC operations:
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- Softkeys or dynamic keys: associated with dynamic labels that change according to the
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