Alcatel-Lucent OmniTouch Contact Center - Chapter 4; Overview; CC Call; Direct CC Call

4.1 Overview
When your set rings, the display shows, for example:
___change-begin___
___change-end___
The <label> display, depending on the type of call and system management, can be:
- Caller characteristics
- Pilot characteristics
- Caller and pilot characteristics
- Call tag
- Call spent time in the CC call distribution
4.2 CC Call
Depending on the system management selected, when your set rings following a CC call, the
characteristics of the caller and of the pilot are displayed.
4.3 Direct CC Call
When your set rings, the display shows, for example:
___change-begin___
___change-end___
"DIRECT CALL" means that it is a CC direct call.
4.4 Private Call
When your set rings, the display shows, for example:


 
     !" #$         
4-1