3.1 Overview
When idle, the display shows, for example:
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When you press the set navigation key (right arrow), the following display shows:
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Softkeys
Unavbl used to perform a temporary unavailability for the group (agent is still avail-
able to receive internal or external personal calls)
WrapUp used to perform off-line tasks (agent is not available for new calls)
Superv used to call supervisor directly
Qinfo used to check queue status
LogOff used to log out of system - leave group
AgInfo used to display business information of CC set
Privat used to consult business information of the private set (forwards, lock/
unlock, etc.)
PresGd used to access welcome guide message management
ACRMng used to activate or deactivate their ISM skills in the context of the ACR ap-
plication
Programmable keys
Headset used to validate the headset function on the set
Fwd used to enable/disable general forwarding of any pilot
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3-1
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