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Alcatel-Lucent OmniTouch Contact Center - Page 26

Alcatel-Lucent OmniTouch Contact Center
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___change-end___
- The set is in WrapUp state.
___change-begin___
___change-end___
- The set is in Pause state.
___change-begin___
___change-end___
Press the "Qinfo" softkey.
Results: When the "Qinfo" procedure has been accepted, the following screen is displayed:
___change-begin___
___change-end___
The meaning of the information displayed is as follows:
WAI number of calls queued in all the queues serviced by the group.
MAX longest queue time in one of the queues serviced by the group.
AVE average queue time during a given time period in the queue containing the
call that has been queued the longest.
Chapter
3
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3-8
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