Overview .................................................................................................... 3.1
Viewing the State of your Set ............................................................ 3.2
Agent Identity .................................................................................................3.2
Business State ...............................................................................................3.2
Private Info ....................................................................................................3.2
Queue Supervision on LED ................................................................ 3.2
Temporary Unavailability .................................................................... 3.3
Manual Wrap-Up ..................................................................................... 3.4
Supervisor Call ........................................................................................ 3.5
Information on Queued Calls ............................................................. 3.7
Agent Welcome Guide .......................................................................... 3.9
Activating/Deactivating ISM Skills ................................................... 3.9
Activating/Deactivating Skill by Skill .............................................................3.10
Activating/Deactivating of all the Skills .........................................................3.11
Headset Function ..................................................................................3.12
Pilot General Forwarding ...................................................................3.12
Activating General Forwarding .....................................................................3.12
Cancelling General Forwarding ....................................................................3.14
Manual Closing/Opening of a Group ..............................................3.16
Manual Closing of a Group ...........................................................................3.16
Manual Opening of a Group .........................................................................3.17
Chapter 4
Ringing Set
Overview .................................................................................................... 4.1
CC Call ....................................................................................................... 4.1
Direct CC Call .......................................................................................... 4.1
Private Call ............................................................................................... 4.1
Call Forwarded to a Pilot ..................................................................... 4.2
Transfer to a Pilot ................................................................................... 4.2
%" &'(
0-2
!" #$
To Next Page
Loading...
