Chapter 5
Set in Communication
Overview .................................................................................................... 5.1
Request for Supervisor Help .............................................................. 5.2
Conversation Recording ......................................................................5.4
Supervisor Direct Call .......................................................................... 5.4
Chapter 6
Set in End of Communication
Transaction Code Phase ..................................................................... 6.1
Automatic Wrap-Up ............................................................................... 6.2
Pause between Calls ............................................................................. 6.2
Chapter 7
Set Log Off
Chapter 8
Glossary
Definitions ................................................................................................. 8.1
Acronyms .................................................................................................. 8.1
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