Alcatel-Lucent OmniTouch Contact Center - Page 45

6.1 Transaction Code Phase
Role: This function is used at the end of a conversation, to enter parameters that can be used
for statistics purposes.
If managed and depending on the system management, a transaction code or a business
code, used to identify the call, are asked at the end of a call and the following screens are
displayed:
___change-begin___
___change-end___
or
___change-begin___
___change-end___
Note:
Depending on the system management, a transaction code or a business code are asked.
Softkeys Use this function to:
Rubout correct the last number of the code
Delete delete all the code
Apply validate the code
Cancel cancel the procedure
Procedure:
In the case of the transaction code:
1. Enter a number from 1 to 15 digits.
2. Press the "Apply" softkey.
In the case of the business code:
1. Enter a number from 1 to 3 digits.
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6-1