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Alcatel-Lucent OmniTouch Contact Center - Page 39

Alcatel-Lucent OmniTouch Contact Center
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5.1 Overview
When you are in communication, the display shows, for example:
___change-begin___
___change-end___
When you press the navigation key (right arrow), the following display shows:
___change-begin___
___change-end___
Note:
The softkeys position, displayed on the screen, depends on the system management.
Label
<label> depending on the type of call and selected system management
in conversat conversation
MM:SS duration of the conversation
Softkeys
Enquir enquiry call, conference, transfer
Help request for supervisor assistance
Qinfo used to view information on the queued CC calls
Record used to record the conversation
Superv used to call the supervisor directly
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5-1

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