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Alcatel-Lucent OmniTouch Contact Center - Page 47
52 pages
Manual
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___change-end___
Note:
To
re-activate
the
"Wrap-Up"
phase,
press
the
"
WrapUp
"
softkey.
Otherwise,
your
set
changes
to
the
Idle
state.
(
+,,'(!(
!"
#$
6-3
46
48
Table of Contents
Main Page
Default Chapter
3
Table of Contents
3
Chapter 1
7
Overview
7
Using Function and Navigation Keys
7
Using Softkeys
8
Using Programmable Keys
8
LED Symbols
9
Chapter 2
11
Overview
11
Logon Without Identification (Fixed Agent)
11
Ordinary Agent
11
Self-Assignable Agent
13
Logon with Identification (Mobile Agent)
15
Activating Headset Function on Logon
16
Overview
19
Viewing the State of Your Set
20
Agent Identity
20
Business State
20
Private Info
20
Queue Supervision on LED
20
Temporary Unavailability
21
Manual Wrap-Up
22
Supervisor Call
23
Information on Queued Calls
25
Agent Welcome Guide
27
Activating/Deactivating ISM Skills
27
Activating/Deactivating Skill by Skill
28
Activating/Deactivating of All the Skills
29
Headset Function
30
Pilot General Forwarding
30
Activating General Forwarding
30
Cancelling General Forwarding
32
Manual Closing/Opening of a Group
34
Manual Closing of a Group
34
Manual Opening of a Group
35
Chapter 4
37
Overview
37
CC Call
37
Direct CC Call
37
Private Call
37
Call Forwarded to a Pilot
38
Transfer to a Pilot
38
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