Andor Technology iXon3 Series User Manual

Page 79
iXon 3
Appendix
1.2.2 The following hardware components have warranties greater than 12 months:
Vacuum Warranty: Andor provides a 7 Year warranty on its UltraVacTM seal for iXon3 cameras. The UltraVacTM seal
provides a permanent hermetic vacuum head, which protects the CCD sensor. Should the vacuum fail during the
warranty period Andor will repair the vacuum and the components protected by it (including the CCD sensor). If you
suspect a vacuum failure, typically shown by degradation in quantum efciency or cooling performance then you
should stop using the camera immediately and contact your seller support representative. Continued use of the unit
once vacuum failure is suspected will void the warranty on the sensor and the components held inside the vacuum.
Components protected by the vacuum, but damaged or defective due to any cause other than vacuum failure, are
subject solely to the standard warranty terms.
ICCD: Andor provides a 2 year warranty for its ICCD products. Any damage caused by laser burn, bleaching of the
photocathode (brought about by over illumination of the cathode) or ion damage of the cathode (brought about by
excessive numbers of photoelectrons in the Multichannel plate) will not be covered by the warranty.
1.2.3 The following products and parts have specic warranty limitations:
X-RAY Cameras: Andor’s standard warranty terms apply to x-ray cameras except for the sensor and other exposed
parts,whicharenotcoveredinthosemodelsa)wherethesensorisopenlyexposed(typicallyDO/DXmodels)and/orb)
where the sensor is used for the direct detection of x-ray photons.
Sensor: Andor does not warrant sensors to be completely free from defects.
Items considered as consumables are not covered under this warranty, including but not limited to the following items:
cables, bre optics, lters.
Third party products not manufactured by Andor are not covered under this warranty. The customer will only be entitled
to the benet of any such warranty or guarantee as is given by the manufacturer to Andor unless specically agreed in
writing by both parties.
1.2.4 Andor guaranties that the supplied Software substantially conforms to published specications - original license.
Andor does not warrant software to be error free or that Customers will be able to operate software without problems or
interruptions. The standard software warranty period is 12 months from dispatch.
1.2.5 During Warranty, customers have access to Andor support to report product defects only. Warranty does not
include training or consultancy services.
1.2.6 The Warranty period is deemed to start at the date of dispatch from Andor’s manufacturing facility.
1.2.7 Customers must notify the Andor customer service centre within 30 days of taking delivery of a product or part
they believe to be defective. Andor will refund all fees associated with the return of any product that has been reported
as defective within 30 days of delivery.
1.2.8Failuretopayinvoiceswhenduemayresultintheinterruptionand/orcancellationofthestandardwarranty.
1.2.9Andorwarrantsthereplacementorrepairedparts/componentstobefreefromdefectsinmaterialsand
workmanship for twelve months from the date of dispatch or for the reminder of the warranty period, whichever is longer.
1.2.10 For products returned under warranty Andor will extend the complete product warranty by 30 days.
Hardware and Software WARRANTY SERVICE
1.3 Service Description
1.3.1 The Andor Repair service provides a repair and return service for defective products supplied by Andor under a
supply contract. Using this service the original, defective part sent in by the Customer will be, where possible, returned
after repair or will be replaced. Any warranty obligation contained in an Andor supply contract will be carried out in
accordance with this Repair Service.

Andor Technology iXon3 Series Specifications

General

Brand	Andor Technology
Model	iXon3 Series
Category	Digital Camera
Language	English