Troubleshooting System Problems After Startup/Modem Dialing Problems - 60
Modem Reports an Error When Dialing Out: If the modem is selected in the software but
gives an error when you try to dial out, refer to this section of the table.
The driver or CCL is cor-
rupt or incorrect.
Make sure the correct driver is installed and the correct
CCL is selected and that they are not corrupted. If
necessary, reinstall the driver and/or CCL. If the
problem persists, reinstall the system software.
Computer Freezes when Modem Dials: If the computer locks up whenever the modem is
instructed to dial and the computer must be restarted, refer to this section of the
table.
Extensions are in conflict
or the OS is corrupted.
Enable only the Mac OS files in the extensions manager
and any modem drivers needed. If the problem persists,
reintall the system software.
If the modem is having problems dialing out, refer to the table below for possible fixes.
The table is divided into different sections, each with its own symptom and cure(s).
Find your symptom and then follow the instructions under the “Possible Fix” column
to resolve the problem. Note: A good first step in troubleshooting a modem problem is
to verify the modem connection as explained in “Testing the Modem” earlier in this
chapter.
Possible Cause Possible Fix
To Next Page