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Problem Troubleshooting
• Check whether the test strip is
inserted with the contact bars
facing up. Check if the strip has
been inserted completely into the
test strip port.
• Check if the appropriate test strip
was used.
• Check whether the batteries are
inserted with the ‘+’ side facing up.
• Replace the batteries.
• Check if the confirmation window
is filled completely.
• Repeat the test after inserting a
new test strip.
• Repeat the test after inserting a
new test strip.
• Check the expiration date of the
test strip.
• Check the meter.
The display is blank
even after inserting
a test strip.
The test does not
start even after
applying the blood
sample on the strip.
The test result
doesn't match the
way you feel.
General Troubleshooting
Note: If the problem is not resolved, please contact
Customer Service, 800.566.8558, 24 hours a day, 7 days a
week, US and Canada.
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