Support
Set-Top Entertainment Hub DCX3600-M • User Guide 3
365-095-25659 x.1
Support
Getting Help
Please contact your service provider if you require assistance with your set-top box. If directed
to contact ARRIS use the numbers below.
The Technical Assistance Center (TAC) provides assistance 24 hours a day, 7 days a week. To
open a case, use one of these contact methods:
• Customers in North American should call the TAC at 888-944-HELP (888-944-4357).
• Customers outside North America should call the TAC at 215-323-2345.
• For Spanish language support, call 215-323-2346.
Contact the TAC by e-mail at Tac.Helpdesk@arrisi.com