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For assistance
Troubleshooting
Check below for solutions to common problems you may experience.
Problem: The phone freezes or operations are unstable.
Solution: Restart the device. Press and hold the Power key, then tap Restart.
Note: Data that was being edited will be erased when the device is restarted.
Problem: The device starts freezing after installing a new app.
Solution: The newly-installed app may be causing the device to freeze.
Uninstall the app in Safe mode. To enable Safe mode:
•Press and hold the Power key, then touch and hold Power off. Read the
disclaimer for Safe mode, and then tap OK.
• After turning the phone on in Safe mode, “Safe mode” will appear at
the bottom left corner.
• After restarting in Safe mode, your phone can be powered on as usual.
• Before enabling Safe mode, it is recommended that you back up
important data.
•To exit Safe mode, restart the device. Press and hold the Power key, then
tap Restart. The phone will reboot in normal mode.
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