Maintenance Exchange Procedures
MAINTENANCE EXCHANGE PROCEDURES
If you elect to do your own troubleshooting to isolate a faulty component of your
Model 820, an exchange service is available so that you can obtain working replace-
ments (see Note). This service is available for all systems purchased or leased from
AT&T Information Systems. (Otherwise, contact the agent from whom you pur-
chased. The arrangements may be similar.) Service is offered at no extra charge
under your lease agreement or during the warranty period of a purchased system.
There are two options:
1.
2.
Carry-In: Take your faulty equipment to the Exchange Point nearest you. You
will receive a working replacement in exchange.
Mail-In: Ship faulty equipment to an Exchange Point. A replacement unit
will be shipped to you within 24 hours of receipt.
To obtain the address of your Exchange Point, call your equipment supplier. If you
plan to use mail-in exchange, be sure to specify this, since not all Exchange Points
offer this option. If you plan to go to the Exchange Point yourself, the equipment
supplier can provide travel directions.
When packing defective equipment for shipment to the Exchange Point, please fol-
low these steps:
1.
2.
3.
Use the original carton and packing material. If these are not available, use a
sturdy carton and cushion the equipment with layers of newspaper, plastic
foam, etc. Do not leave equipment free to move inside the carton.
Complete the Maintenance Exchange Form at the end of this manual and place
it inside the carton. Please identify your firm as it appears on your
Service/Purchase agreement with AT&T Information Systems. Also include
your telephone number so that you can be reached if the return will be
delayed.
Seal the carton securely with strong tape.
Note:
On-site maintenance is available. You can arrange a maintenance visit
by calling your equipment supplier. There is a charge for each
maintenance visit if you do not have an on-site maintenance contract.
If you are interested in a maintenance contract, contact your equip-
ment supplier.
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